A WORKFORCE OF AI AGENTS FOR SOCIAL MEDIA
Pinpoint's agents manage your community, recruit creators, schedule content, drive revenue and run the strategy behind it all. 24/7, in your brand's voice.
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TRUSTED BY 500+ BRANDS shaping culture
YOUR 24/7 SOCIAL TEAM
The social team
that never sleeps.
Six departments of AI agents run your community, creators, content, listening, paid and strategy. On shift 24/7, in your brand’s voice.
Case studies
Outcomes, not just activity.
When you have social media run 24/7, on autopilot, at the highest level, here are some of the results you see.
95%
Coverage with AI
10x
Creator recruitment
80+
hours saved per week
71%
ROAS increase
28%
CAC decrease
it works... like really works. but maybe you're worried about brand voice?
If brand voice were a real risk, the biggest celebrity brands in the world wouldn't be running on Pinpoint.
THE PLATFORM
like bringing on a team.
not another tool.
Community agents
Respond to every social signal. 24/7, in your brand’s voice.
Every comment, DM, and mention gets read and answered the moment it happens — not a canned reply, a response trained on how your brand actually speaks. Think of it as hiring a community manager who never sleeps: buying intent gets converted, questions get answered, and the negative stuff gets handled before it costs you anything.
Trained on your brand voice before it ever goes live
Converts buying intent into a direct product link
Removes negative and off-brand comments automatically
Runs 24/7 across organic, paid, and influencer content
Intelligent Routing (slack, email, sms, helpdesk)
Loop in a human and bring context, content, and next steps into one place.
The 5–10% of comments and DMs that actually need a person get flagged and routed the moment they happen — with the context and a direct link to reply, delivered wherever your team already works.
Real-time feed of every signal across channels
Smart triage separates noise from urgent
One-tap escalation to the right teammate
Configurable alert rules per brand and channel
intelligence agents
Help your social team move at the speed of culture.
Every post and creator worth engaging with gets ranked automatically, with a draft comment already written. It's the fastest way to get your brand into viral conversations for maximum reach — before the moment's gone.
Ranks the highest-opportunity posts and creators daily
Drafts a comment before your team opens the app
Surfaces the best creators to recruit before your competitors do
See your share of voice what % of your category's social conversation is about you
Automations
Turn your audience into customers.
When someone signals buying intent — a comment, a DM, a reply to a story — Pinpoint follows up automatically with the exact product link or offer, then captures their email or phone number.
Detects buying intent and replies with a direct purchase link
Custom keyword triggers for drops, restocks, and exclusive offers
Captures email and phone number
Works across comments, DMs, and story replies
Partner Portal
Run automations across any influencer or partner account.
Your automations aren't limited to your own handle. Extend the same real-time replies, product links, and lead capture to every creator and partner account promoting you — so a campaign doesn't go quiet the moment a post goes up.
Deploy the same automations across any partner or creator account
Creators keep control of their page; you keep the coverage
Same lead capture, every account
One dashboard across your entire partner network
Trusted by the brands you admire
95% coverage with AI agents
"Legacy platforms were built for a different era of social, dashboards and workflows for humans to operate manually. We didn’t need another interface to manage, we needed the work itself handled. Moving to Pinpoint meant our team stopped babysitting a tool and started overseeing agents that handle 95% of the day-to-day engagement. It’s the difference between software you operate and a team that operates itself.”
Harrison Combs
"Our founder, Alan, has a great following, but the brand account struggled to gain traction from the influencer engagement. Using Pinpoint’s Engagement Agent and Community Agent we’ve been able drive more comments, proactively answer customer questions, etc. It’s become our small team’s 24/7 social media manager."
Will Gresham
"Honestly this is the only way to properly manage social media engagement these days"
Ian Blair
CEO @ Laundry Sauce
"In a media driven society, pinpoint cuts through the noise and hones in on what really matters - targeted, personal conversions. From the moment we launched we saw loyal followers convert into customers. We couldn’t be happier with the results."
Andrew Rohm
Strategic Marketing @ Betr
“Two brands, a lean yet mighty team, and more comments than our Social team could realistically keep up with. We spent our days triaging, and the campaign work always came second. Pinpoint changed where our time goes. The agents run in our brand voice around the clock, so neither Social nor CX is sitting in the comments. Now we can run multiple campaigns at once and know every comment section is covered in the right voice, while we supervise from the driver’s seat and keep training the agents. It’s an always-on part of the Social and CX team that we trust to deliver.”
Dei'Jon Parks
Community Manager @ Scentbird & Drift
“Pinpoint works like a social team that never clocks out. It handles our comments, DMs, product questions, and creator inquiries in our brand voice, and both our head of brand and ceo get a clear pulse on sentiment and performance without me lifting a finger. It’s handled thousands of influencer inquiries for us alone. I’m down to about 15 minutes a day on what used to be a fully manual part of my job.”
Alexa Tang
Social Media Manager @ k2o by Kylie Jenner
"Fathead has been synonymous with sports and entertainment for nearly 20 years. To be a market leader, one of our critical challenges is reaching the next generation, turning them into customers, and growing their lifetime value. We have implemented several systems across marketing, communication, data and analytics and engagement, but we were looking for a way to do this effectively on social channels. That's where Pinpoint came in. We needed a tool to reach them at scale, and turn one-off purchases into lifelong Fathead fans. Pinpoint checked every box."
Jason Turner
COO @ Fathead
"Imagine you posted a billboard in Times Square. That's what it's like when you post on social media. Now imagine if you could have a 1 on 1 conversation with everyone who sees that billboard. That's Pinpoint. Pinpoint turns viewers into actual customers by adding that layer of personalized conversations."
Sam Berman
Head of Bran d @Underdog
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START TURNING YOUR AUDIENCE INTO CUSTOMERS.
Pinpoint's agents manage your community, recruit creators, schedule content, drive revenue and run the strategy behind it all. 24/7, in your brand's voice.